Terms & Conditions

1. Introduction

Welcome to SipsToSmiles ("Company", "we", "our", "us"). By accessing or using our website sipstosmiles.com and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Definitions

  • "Customer" or "you": The individual or entity purchasing goods from our website.

  • "Goods": The drinkware products, including mugs, offered for sale on our website.

3. Orders

  • Order Acceptance: All orders placed are subject to acceptance by us. We reserve the right to refuse or cancel any order for reasons including inaccuracies in product or pricing information, or issues identified by our fraud prevention department.

  • Order Confirmation: Upon receiving your order, we will send an email confirmation. This email serves only as acknowledgment and does not constitute acceptance of your order.

4. Pricing and Payment

  • Pricing: All prices are listed in GBP and include all taxes where applicable unless otherwise specified. We reserve the right to change prices at any time without prior notice.

  • Payment Methods: We accept the payment methods listed on the checkout page. Payment must be received in full before dispatch of goods.

5. Delivery

  • Shipping: We offer delivery within the UK. Shipping costs and estimated delivery times are provided at checkout.

  • Delivery Times: While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances. We are not liable for any delays beyond our control.

6. Returns and Refunds

  • Right to Cancel: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving any reason.

  • Return Process: To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., email). Goods must be returned in their original condition. You are responsible for the cost of returning the goods.

  • Refunds: Upon receiving the returned goods, we will process your refund within 14 days. Refunds will be made to the original payment method.

7. Product Descriptions

We strive to ensure that product descriptions and images are accurate. However, slight variations may occur. If a product does not match its description, your sole remedy is to return it in unused condition.

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of SipsToSmiles or its content suppliers and is protected by UK and international copyright laws. Unauthorized use of this content is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, SipsToSmiles shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any claim arising out of or in connection with these terms shall not exceed the amount paid for the goods.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the amended terms.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

SipsToSmiles
1 Olive Cottage
Cowes
Isle of Wight
United Kingdom
PO31 8LT

Email: support@sipstosmiles.com
Phone: 07493116612